FAQS
We can help with cancellations or changes before your order ships. Once shipped, we may not be able to make changes. Please contact us as soon as possible with your order number.
We can help with cancellations or changes before your order ships. Once shipped, we may not be able to make changes. Please contact us as soon as possible with your order number.
We accept major payment methods shown at checkout (e.g., credit/debit cards, PayPal, and other accelerated checkout options where available).
We accept major payment methods shown at checkout (e.g., credit/debit cards, PayPal, and other accelerated checkout options where available).
Sales tax may apply based on your shipping address and local regulations.
Sales tax may apply based on your shipping address and local regulations.
We currently ship within the United States.
We currently ship within the United States.
Orders $99 and up ship free. Orders below $99 may have a shipping fee (shown at checkout).
Orders $99 and up ship free. Orders below $99 may have a shipping fee (shown at checkout).
Delivery typically takes 5–10 days after your order ships. In some cases, processing/shipping may take up to 2 business days.
Delivery typically takes 5–10 days after your order ships. In some cases, processing/shipping may take up to 2 business days.
We commonly ship via FedEx, UPS, or USPS. We’re unable to guarantee a specific carrier.
We commonly ship via FedEx, UPS, or USPS. We’re unable to guarantee a specific carrier.
At this time, we do not ship to P.O. Boxes or APO/FPO/DPO addresses.
At this time, we do not ship to P.O. Boxes or APO/FPO/DPO addresses.
If your order has not shipped, we can update the address. If the order is already in transit, address changes may be unsuccessful.
If your order has not shipped, we can update the address. If the order is already in transit, address changes may be unsuccessful.
Please check around your delivery location (porch/garage/neighbor), then contact us with your order number and tracking details. If a package is confirmed lost in transit, we will work to resolve it, including arranging a replacement when applicable.
Please check around your delivery location (porch/garage/neighbor), then contact us with your order number and tracking details. If a package is confirmed lost in transit, we will work to resolve it, including arranging a replacement when applicable.
Yes. Most items can be returned within 30 days of delivery in original condition and packaging (some exclusions apply).
Yes. Most items can be returned within 30 days of delivery in original condition and packaging (some exclusions apply).
For most non-defective returns, customers are responsible for return shipping costs. If your item is damaged or defective, we will cover the shipping cost and work with you to find the best solution.
For most non-defective returns, customers are responsible for return shipping costs. If your item is damaged or defective, we will cover the shipping cost and work with you to find the best solution.
Certain items can’t be returned, including (but not limited to) clearance items, gift cards, personalized items, some discounted bundles (unless the entire bundle is returned), assembled items, “Non-Returnable” items, and open-box items.
Certain items can’t be returned, including (but not limited to) clearance items, gift cards, personalized items, some discounted bundles (unless the entire bundle is returned), assembled items, “Non-Returnable” items, and open-box items.
Email us with your order number, item name, and the reason for return. We’ll provide the next steps.
Email us with your order number, item name, and the reason for return. We’ll provide the next steps.
Refund timing depends on when the returned item is received and inspected. We will process your refund as soon as possible after inspection.
Refund timing depends on when the returned item is received and inspected. We will process your refund as soon as possible after inspection.
Wild Badger Power products are covered by a 3-year limited warranty (terms and exclusions apply).
Wild Badger Power products are covered by a 3-year limited warranty (terms and exclusions apply).
It covers defects in materials and workmanship for covered components. Warranty coverage does not include normal wear items.
It covers defects in materials and workmanship for covered components. Warranty coverage does not include normal wear items.
Wear items typically include (depending on product): spools, line/string, spark plugs, blades, harnesses, and other consumables.
Wear items typically include (depending on product): spools, line/string, spark plugs, blades, harnesses, and other consumables.
Proof of purchase (order number/receipt) and your product details (model/serial number), plus photos/videos of the issue when available.
Proof of purchase (order number/receipt) and your product details (model/serial number), plus photos/videos of the issue when available.
Warranty service is available with proof of purchase through an authorized service channel/dealer. To locate service support or request guidance, contact us first.
Warranty service is available with proof of purchase through an authorized service channel/dealer. To locate service support or request guidance, contact us first.
Please contact Customer Support first. Products returned without prior authorization may not be accepted.
Please contact Customer Support first. Products returned without prior authorization may not be accepted.
Visit our Manual page to download official user manuals by product model.
Visit our Manual page to download official user manuals by product model.
Yes. Please check Set up & How-to Videos in our Support section (or contact us and we’ll send the right link for your model).
Yes. Please check Set up & How-to Videos in our Support section (or contact us and we’ll send the right link for your model).
Confirm the correct battery is fully charged (for cordless), ensure all safety switches are engaged, and re-check assembly steps in the manual. If the issue persists, contact support with your model and a short video.
Confirm the correct battery is fully charged (for cordless), ensure all safety switches are engaged, and re-check assembly steps in the manual. If the issue persists, contact support with your model and a short video.
We offer parts and accessories through our website. If you’re not sure which part fits your model, contact us with your model number and photos.
We offer parts and accessories through our website. If you’re not sure which part fits your model, contact us with your model number and photos.
This depends on the specific listing (tool-only vs kit). Please check the product page “What’s Included” section or contact us before ordering.
This depends on the specific listing (tool-only vs kit). Please check the product page “What’s Included” section or contact us before ordering.
Store batteries indoors in a cool, dry place. Avoid extreme temperatures and follow the maintenance guidance in your product manual.
Store batteries indoors in a cool, dry place. Avoid extreme temperatures and follow the maintenance guidance in your product manual.
For safety and performance, we recommend using the battery/charger specified for your model. Refer to your manual or contact us to confirm compatibility.
For safety and performance, we recommend using the battery/charger specified for your model. Refer to your manual or contact us to confirm compatibility.
Subscribe to our newsletter and follow the steps provided to receive your first-purchase offer (terms may apply).
Subscribe to our newsletter and follow the steps provided to receive your first-purchase offer (terms may apply).
Yes—please see our Loyalty Program page for current benefits and rules.
Yes—please see our Loyalty Program page for current benefits and rules.
Email: customersupport@wildbadgerpower.com
Customer Service Hotline (12 hours/day, 7 days/week): +1-844-786-7335
Hours: Monday–Sunday, 9:00 AM–9:00 PM (Eastern Time)
U.S. Office (Business Days Only): +1-833-822-0145
Hours: Monday–Friday, 8:00 AM–5:00 PM (Eastern Time)
Email: customersupport@wildbadgerpower.com
Customer Service Hotline (12 hours/day, 7 days/week): +1-844-786-7335
Hours: Monday–Sunday, 9:00 AM–9:00 PM (Eastern Time)
U.S. Office (Business Days Only): +1-833-822-0145
Hours: Monday–Friday, 8:00 AM–5:00 PM (Eastern Time)